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Difficult Conversations teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations.

We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.

When Cain retired from the CIA, he moved to Florence, Italy to get away from his past. He's had nine years to enjoy fine wine, good food, and the Tuscan countryside. But now his old boss has tracked him down, and he needs Cain to do one last job. What starts as a simple trade entangles Cain in a web of secrets involving the mafia, an NSA whistleblower, and his own past. With the Italian police and international assassins on his trail, he'll have to survive the night to solve the mystery of who wants him dead.

Everson is a top-notch lawyer with one mission: to come to the aid of helpless victims in their time of need. However, this time around it does not look that simple. Francis Newberry, a missionary arrested for a double homicide, seems to be hiding something even from him, her lawyer. As the case progresses, Everson soon realizes he is caught up in a vicious struggle for revenge.

When recently divorced Catherine Shaw tries to reconnect with her young son Jordan by taking him on vacation in Yellowstone National Park, a series of disturbing events lead her to believe that the dormant supervolcano is on the brink of erupting. With the clocking ticking down and the aid of a damaged deputy park ranger, they will have to do more than convince the park superintendent of the imminent disaster. Thousands of blissfully unaware tourists have flocked to the serene park, trouble makers are on the loose, and not everyone wants to listen.

For Mike, the day started out as any other, getting ready for work and going through his morning routine. And then it happened, something that changed everything. Now, on the run from an evil he can't begin to understand, will he find his way home to his family, or will he be swept away in the rising tide of insanity and the unknown?

Florida native Jim McGinnis explores what it is that makes teachers like Frank Quinn so fiercely loyal to the art of teaching, so committed to their calling. This novel is a reflection on all that is good in the classroom, giving voice to the beauties, frustrations and truths that make up a teacher's day. Frank Quinn, a veteran American History teacher, has seen a lot in his day - promising students, apathetic students, lessons good and bad, endless mandates, and teachers that become legendary in their own right.

The Marquess of Southerton is determined to catch the ruthless killer who has spread death and destruction in Regency London. But will his secret plan succeed? And who will save him if the criminal proves too clever, even for him?

You want to go fishing, but you have become bored with it lately. It is no longer the challenge it used to be. You have heard about fly fishing, but you are not sure how to get started. You've seen the fly fishermen out on the banks of the river, but you don't know how to cast like they can. You might be thinking to yourself, can I do it? The answer is yes!

Maria is in over her head with Oscar, a guy she recorded a couple of sexy videos for when she needed the cash. Now he's demanding she make more, and he'll stop at nothing to get what he wants. Oscar's dangerous, an ex-loan shark turned digital pimp in the island's organised crime network. He's in deep too, and if he can't get Maria to record more videos he could wake up to find his testicles in a food blender.

This frightening collection of 16 short adult horror and suspense stories will keep you awake and hiding under your covers long after you finish the book. These disturbingly gruesome tales are on their way to becoming classics, and will lure you in and create uncomfortable thoughts of panic—especially if you are alone.

Nice, France — Retired CIA agent, Cain, is living a quiet life, trying to stay out of trouble. But he can’t turn off his old instincts like a lightswitch. When an unsuspecting American woman becomes the target of criminals, he can’t sit back and do nothing. What starts as one good deed puts Cain in the sights of highly-trained mercenaries, brings him to the attention of INTERPOL, and puts him on a collision course with evil personified.