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In the corporate environment where conspiracy rules, this guide exposes the power games played in the workplace and reveals strategies for not only surviving office politics but thriving. In East Asia, the rat is considered a symbol of resourcefulness, good luck, and wealth, making it an appropriate symbol for those people who have mastered the use of office politics for their own gain. With the rat as a guide, lessons inspire office workers to maneuver the proverbial workplace sewer.

Every family, looking at the next generation, hopes to confer advantages that are more than just material and financial - to inculcate character and leadership, to inspire creativity and enterprise, to help all family members find and follow their individual callings, and to avoid the financial dependency and loss of initiative that can all too often be an unwanted consequence of financial success. Yet many families never succeed in realizing that vision, much less sustaining it for three, four, or five generations and beyond.

The corporate world is filled with executives, men and women who have worked hard for years to reach the upper levels of management. They're intelligent, skilled, and even charismatic. But only a handful of them will ever reach the pinnacle - and as executive coach Marshall Goldsmith shows in this book, subtle nuances make all the difference. These are small "transactional flaws" performed by one person against another, which lead to negative perceptions that can hold any executive back.

In Simple, the culmination of their work together, Siegel and Etzkorn show us how having empathy, striving for clarity, and distilling your message can reduce the distance between company and customer, hospital and patient, government and citizen-and increase your bottom line. Examining the best and worst practices of an array of organizations big and small, Siegel and Etzkorn recast simplicity as a mindset, a design aesthetic, and a writing technique.

Since Peter Senge published his groundbreaking book The Fifth Discipline, he and his associates have frequently been asked by the business community: "How do we go beyond the first steps of corporate change? How do we sustain momentum?" They know that companies and organizations cannot thrive today without learning to adapt their attitudes and practices.

When it was founded in 1993, Long-Term was hailed as the most impressive hedge fund in history. But after four years in which the firm dazzled Wall Street as a $100 billion moneymaking juggernaut, it suddenly suffered catastrophic losses that jeopardized not only the biggest banks on Wall Street but the stability of the financial system itself. The dramatic story of Long-Term's fall is now a chilling harbinger of the crisis that would strike all of Wall Street, from Lehman Brothers to AIG, a decade later.

In the groundbreaking new book Accelerate (XLR8), leadership and change management expert, and best-selling author, John Kotter provides a fascinating answer - and a powerful new framework for competing and winning in a world of constant turbulence and disruption. Kotter explains how traditional organizational hierarchies evolved to meet the daily demands of running an enterprise.

What is the role of government in the modern world? The environment that governments operate in today is hugely complex. Governments face difficult challenges on all sides. Global upheavals and geopolitical shifts, climate change, rapidly evolving technologies and socio-economic demographics, resource constraints, an increasingly diverse constituency and citizens' more demanding expectations - these are just some of the forces driving societal changes and evolving the context in which governments operate.

The sinking-stomach sensation that signals the beginning of a new workweek is the feeling at the core of this humorous but serious examination of the lives of the white-collar working class. A clever look at office life, this guide offers comfort and understanding to the modern office worker while exploring the four emotions - sorrow, fear, disgust, and anger - at the root of Monday morning frustrations.

In their provocative new book, Barry Schwartz and Kenneth Sharpe explore the insights essential to leading satisfying lives. Encouraging individuals to focus on their own personal intelligence and integrity rather than simply navigating the rules and incentives established by others, Practical Wisdom outlines how to identify and cultivate our own innate wisdom in our daily lives.

In Bank 3.0, Brett King brings the story up to date with the latest trends redefining financial services and payments - from the global scramble for dominance of the mobile wallet and the expectations created by tablet computing to the operationalizing of the cloud, the explosion of social media, and the rise of the de-banked consumer, who doesn't need a bank at all.

The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that discusses how to complain.