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We live in the age of the algorithm. Increasingly, the decisions that affect our lives—where we go to school, whether we can get a job or a loan, how much we pay for health insurance—are being made not by humans, but by machines. In theory, this should lead to greater fairness: Everyone is judged according to the same rules.

We live in the age of the algorithm. Increasingly, the decisions that affect our lives—where we go to school, whether we get a loan, how much we pay for insurance—are being made not by humans, but by mathematical models. In theory, this should lead to greater fairness: everyone is judged according to the same rules and bias is eliminated. And yet, as Cathy O'Neil reveals in this urgent and necessary book, the opposite is true. The models being used today are opaque, unregulated and incontestable, even when they're wrong. Most troubling, they reinforce discrimination.

Shame is a powerful and sometimes useful tool. When we publicly shame corrupt politicians, abusive celebrities or predatory corporations, we reinforce values of fairness and justice. But as best-selling author Cathy O'Neil argues in this revelatory book, shaming has taken a new and dangerous turn. It is increasingly being weaponised - used as a way to shift responsibility for social problems from institutions to individuals. O'Neil explores the machinery behind all this shame, showing how governments, corporations and the healthcare system capitalise on it.

Shame is a powerful and sometimes useful tool: When we publicly shame corrupt politicians, abusive celebrities, or predatory corporations, we reinforce values of fairness and justice. But as Cathy O’Neil argues in this revelatory book, shaming has taken a new and dangerous turn. It is increasingly being weaponized—used as a way to shift responsibility for social problems from institutions to individuals.