Shep Hyken
AUTOR

Shep Hyken

Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that's just a few of the A's! Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. (CPAE, or the Council of Peers Award for Excellence, is the National Speakers Association's Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. CSP is the international designation for Certified Speaking Professionals and is awarded to individuals for certain achievements and education in the speaking profession.) Shepard Presentations, LLC 711 Old Ballas Rd., Suite 215 St. Louis, MO 63141 (314) 692-2200 Email: shep@hyken.com www.hyken.com www.CultOfTheCustomer.com
Mehr lesen Weniger lesen

The Cult of the Customer

Am beliebtesten
Details anzeigen

Bestseller

Produktliste
    • Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists
    • Von: Shep Hyken
    • Gesprochen von: Timothy Andrés Pabon
    • Spieldauer: 6 Std. und 14 Min.
    • Erscheinungsdatum: 20.11.2018
    • Sprache: Englisch
    • 5 out of 5 stars 1 Bewertung

    Regulärer Preis: 17,95 € oder -1 Guthaben

    Verkaufspreis: 17,95 € oder -1 Guthaben

  • Regulärer Preis: 21,95 € oder -1 Guthaben

    Verkaufspreis: 21,95 € oder -1 Guthaben

  • Regulärer Preis: 15,95 € oder -1 Guthaben

    Verkaufspreis: 15,95 € oder -1 Guthaben

  • Regulärer Preis: 20,95 € oder -1 Guthaben

    Verkaufspreis: 20,95 € oder -1 Guthaben

  • Regulärer Preis: 17,95 € oder -1 Guthaben

    Verkaufspreis: 17,95 € oder -1 Guthaben

Teste Audible 30 Tage kostenlos


Neu bei Audible?

Wir schenken dir ein 30-tägiges kostenloses Probeabo
Klicke unten, um mit dem Hören zu beginnen
Einfach mit Amazon-Konto anmelden
Danach 9,95 € pro Monat. Jederzeit kündbar.

Sind Sie Autor?

Helfen Sie uns unsere Autor-Seiten zu verbessern indem Sie Ihre Bibliographie aktualisieren. Gerne können Sie uns auch ein neues oder aktuelles Bild und Ihre Biographie zukommen lassen.