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  • Extra Point: Hiring the Right People

    Extra Point: Hiring the Right People
    Nov 13 2024
    This week, we're tackling a topic that can make or break your business: hiring the right people. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    4 Min.
  • Extra Point: Making Sales Technology Your Secret Weapon

    Extra Point: Making Sales Technology Your Secret Weapon
    Nov 6 2024
    This week, we're getting into how salespeople can make sales technology your secret weapon. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    5 Min.
  • 265: Success Mindset with John Marvin

    265: Success Mindset with John Marvin
    Nov 3 2024
    Growing up in Western Kansas, John Marvin initially pursued a career in marketing and advertising and shares his journey from being fired to adopting a new mindset, then transitioning to pharmaceutical sales at the suggestion of his father, a family physician. This path eventually led him to Texas State Optical, where he became President in 2001. Under his leadership, the organization transitioned from a traditional franchise to a member-owned cooperative, focusing on younger optometrists and leveraging technology such as AI to enhance patient care. John's innovative approach and dedication to mindset have helped Texas State Optical navigate industry challenges, including the impact of private equity and the shortage of optometrists, positioning the company for continued growth and success. KEY TAKEAWAYS: Mindset is Key: John Marvin emphasizes the transformative power of mindset in achieving success. He believes that having a positive outlook and a growth mindset can significantly influence one's career trajectory and personal development. Adapt or Die: The evolution of Texas State Optical is a classic example of adapting to market changes. By transitioning from a franchise to a brand license company and focusing on younger optometrists, TSO has managed to stay relevant in a competitive industry. AI in Healthcare: Artificial intelligence is revolutionizing healthcare, including optometry. AI enhances diagnostic capabilities and customer service, offering opportunities for improved patient care and operational efficiency. Customer Experience Matters: In healthcare, the patient experience extends beyond clinical care. John Marvin highlights the importance of service quality, suggesting that practitioners should focus on the overall experience to build credibility and attract patients. Sales Credibility: Effective sales strategies require understanding customer needs before offering solutions. John Marvin advises salespeople to engage in active listening and inquiry to build credibility and better align their offerings with client needs. "Mindset rules everything. Like everything is secondary to mindset and the inner game you play to achieve success. Business doesn't stay static. So you gotta be able to adapt or die." - John Marvin Connect with John Marvin www.tso.com https://www.linkedin.com/in/jdmarvin/ Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #mindset #business #leadership #AI #optical #opticians #career #careertips #careerclimb Learn more about your ad choices. Visit megaphone.fm/adchoices
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    24 Min.
  • Extra Point: Keeping 4th Quarter Sales Strong by Avoiding Distractions

    Extra Point: Keeping 4th Quarter Sales Strong by Avoiding Distractions
    Oct 30 2024
    This week, we're talking about keeping those 4th quarter sales strong by avoiding distractions. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    5 Min.
  • Extra Point: Setting the Anchor

    Extra Point: Setting the Anchor
    Oct 23 2024
    This week, we're talking about setting the anchor to build sales confidence. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    5 Min.
  • 264: Honest Workplace Conversations with Grace Gavin

    264: Honest Workplace Conversations with Grace Gavin
    Oct 20 2024
    In this episode, we dive into the transformative power of transparency and honesty in leadership with Grace Gavin, co-founder of Know Honesty. Grace shares her insights on how open communication can reduce anxiety, ease aggression, and limit indecision in the workplace. Drawing from her diverse background and personal experiences, including her father's battle with cancer, Grace emphasizes the importance of being truly and freely yourself. Discover practical exercises like 'The Agreement' and 'Fake You' to enhance your communication skills. Whether you're a leader or team member, learn how to build a better culture of trust and openness. KEY TAKEAWAYS: -The Importance of Transparency in Leadership: Transparency is crucial in leadership as it helps reduce anxiety, ease aggression, and limit indecision. Leaders must find the right balance between sharing enough information and not oversharing to maintain effective communication within their teams. -Building Trust Through Open and Honest Communication: Trust is essential for effective communication, and it starts with leadership. Leaders should be trained to be open and honest, creating a culture where employees feel safe to express their thoughts and ideas without fear of negative consequences. -Practical Exercises for Enhancing Communication Skills: Simple exercises like 'The Agreement' and identifying 'Fake You' can help individuals improve their communication skills. These exercises encourage people to be honest and open, fostering better relationships and more effective teamwork. -The Impact of AI on Communication: While AI can aid in generating ideas and writing, it may lead to communication that lacks authenticity and human connection. It's important to use AI as a tool for brainstorming while ensuring that genuine human interaction remains at the forefront of communication strategies. "Honesty at the root of it, as we define it, is being truly and freely yourself speaking into what you want and how you feel. If we are not doing it, speaking honestly, being open to others, I don't think it's the best use of our time or this life that we have." - Grace Gavin FREE ASSESSMENT HERE: https://knowhonesty.com/ASSESSMENT/ Connect with Grace Gavin knowhonesty.com https://www.linkedin.com/in/grace-gavin/ Connect with Manage Smarter Hosts · Website: ManageSmarter.com · LinkedIn: Audrey Strong · LinkedIn: C. Lee Smith Connect with SalesFuel · Website: http://salesfuel.com/ · Twitter: @SalesFuel · Facebook: https://www.facebook.com/salesfuel/ #honesty #workplaceculture #employees #humanresources #leadership #workplacedrama #workdrama #communication #AI #artificialintelligence Learn more about your ad choices. Visit megaphone.fm/adchoices
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    25 Min.
  • Extra Point: Managing Layoffs

    Extra Point: Managing Layoffs
    Oct 16 2024
    This week, we're discussing a topic that's tough but crucial: managing layoffs without ruining your reputation. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    5 Min.
  • Extra Point: Building Team Cohesion Through Joy

    Extra Point: Building Team Cohesion Through Joy
    Oct 9 2024
    This week, we're discussing how managers can build team cohesion through joy. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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    5 Min.