In the latest episode of Bed and Butter, THE Hospitality Podcast, host Sean Riley invites Jamie Mulley, the Corporate Director of Operations for Maine Course Hospitality Group, to share her rich journey in the hospitality industry, paving a path from a server to a coveted leadership position.

Mulley's insights form an invaluable guide for aspiring hospitality professionals. She discusses the industry's vitality of passion, perseverance, and people-focused principles. Sharing personal anecdotes, wise lessons, and best practices, she emphasizes the pivotal role of kindness, patience, and a willingness to learn from failures.

While emphasizing individual growth, Mulley reflects on the joy of witnessing her children grow into independent individuals. She talks about the importance of continuous resetting and reinvention for personal growth and helping others. She provides actionable advice on setting clear goals, optimizing productivity, and fostering a respectful work environment.

The conversation further steers towards the future of the hospitality industry, which envisages an increasing adoption of technology, an augmented focus on guest experiences, and the potential inclusion of AI. Mulley enlightens listeners on how to navigate these changes and opportunities in the industry.

Signing off, she reinstates the concept of servant leadership and its significance in positively impacting lives, furnishing an inspiring message for all interested in pursuing the hospitality life.