In this episode of the Culture From The Heart Podcast, hosts Larry Levine and Darrell Amy are joined by Brent Pohlman, CEO of Midwest Labs and author of 'Leaders Look Within.' Brent shares insights on how authentic leadership and a focus on positive experiences for employees and clients can shape a company's culture. He emphasizes the importance of respect, clear communication, and setting examples as key elements of a thriving workplace environment. The discussion highlights actionable strategies to improve company culture and the profound impact of starting each day with gratitude.

KEY TAKEAWAYS

• Importance of Experience: Experience is a crucial part of company culture and can have significant positive or negative impacts on business outcomes.
• Leadership's Role: The culture of an organization mirrors the behavior and attitude of its leaders.
• Inner Work: Personal practices such as gratitude and reflecting on one's purpose can positively influence leadership.
• Employee and Customer Focus: Improving employee experience directly enhances customer experience.
• Trust and Communication: Building a culture of trust and open communication leads to stronger team dynamics.
• Defining Culture: Explicitly defining the culture can align the organization and reinforce core values.

QUOTES

• "How you show up as a CEO has a direct reflection on how your people show up."
• "Culture is you, you bring the culture as a leader. Every time you walk in the door."
• "Experience is how you make people feel."
• "If your culture is off, it's a signal that something else is off."
• "The way you start your morning and how you lead with gratitude... helps set your mind in a good place."
• "Trust again is you can get trust into a culture. I mean, you're going to go really further and faster."

Learn more about Darrell and Larry:

Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/

Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/

Connect and learn more about Brent Pohlman.

https://www.linkedin.com/in/bpohlman/

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