Hands on, pragmatic and well illustrated

With this book Tony and Filippo have done a great piece to pinpoint one of the most critical focus areas to keep your organization & operations current and competitive. In these decades many if not most companies across all industries face dramatic changes in the business environment – there are ever-faster changing Customer needs & expectations as well as geopolitical, external, and internal forces to master, which require frequent adjustments to your operations, organization, and business processes. Business transformation is not a matter of strategy adjustment every few years: It has become a permanent capability to be built and integrated in the operating model to master the dynamics of the business. This is well summarized as dynamic process optimization and builds on treating processes as products which serve a customer and are owned collectively by the operations organization.
The book nicely lays out the model to make change a sustainable process and how to bring the strategic ideas on the ground to every customer and every employee. Change is embedded in operational goals and becomes a standard element of the business, where everyone identifies with and constantly contributes to the open market needs.
I had the privilege to exchange several times thoughts with Tony on how to drive business transformation in large corporations, and I know how much he speaks with first-hand experience and thorough expertise to drive change in large scale. I enjoyed reading this book because it is hands-on and pragmatic and well-illustrated with real world examples. It demonstrates how critical it is to overcome silos, lower internal hurdles, and reward change effort with greater business outcomes by keeping your operations sustainably current.

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